Privacy Policy

Zinez LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit zinezhq.com ("Website") or engage our services. By using our Website, you agree to this Policy.

1. Information We Collect

Information You Provide

• Name, email address, phone number, and business information submitted through intake or contact forms
• Project details and business information shared during consultations
• Payment information (processed by third-party processors; we do not store payment card data)
• Communications with us via email or messaging platforms

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

• Respond to inquiries and provide requested services
• Send project updates, invoices, and service-related communications
• Improve our Website and service offerings
• Comply with legal obligations and protect against fraud

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. SMS/Text Messaging

Zinez LLC collects mobile phone numbers only from individuals who opt in to receive text messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors who support our services, such as our messaging platform provider.

If you separately opt in, Zinez LLC may send text messages related to your inquiries, appointments, and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.

4. How We Share Your Information

• Service providers and subcontractors who assist in delivering services (bound by confidentiality obligations)
• Payment processors to facilitate transactions
• Legal authorities when required by law, court order, or to protect our rights

All contractors and subcontractors are bound by confidentiality agreements. We do not share client information with other clients.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes stated in this Policy, comply with legal obligations, or resolve disputes. Client project data is retained for a minimum of three (3) years following project completion.

6. Cookies

Our Website may use cookies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, though some features may not function properly as a result. See our Cookie Policy for full details.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at legal@zinezhq.com.

9. International Users

Our Website is operated from the United States. If you access the Website from outside the US, your information may be transferred to and processed in the US. By using the Website, you consent to this transfer.

10. Children's Privacy

Our Website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Third-Party Services

Our Website may link to or integrate with third-party platforms. This Policy does not apply to third-party websites or services. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting. We encourage periodic review.

13. Contact Us

Zinez LLC
Email: legal@zinezhq.com
Website: zinezhq.com/contact