Terms of Service

By accessing or using the Zinez website at zinezhq.com ("Website") or engaging Zinez for any services, you ("User" or "Client") agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use this Website or engage our services.

1. About Zinez

Zinez LLC is an Arizona Limited Liability Company providing workflow systems design, ClickUp and Jira configuration, process optimization, process documentation and SOP creation, Odoo ERP implementation, and custom application and ERP development services to businesses worldwide.

2. Services

Zinez offers services as described on the Website. All service engagements are governed by a separate Client Service Agreement signed by both parties. These Terms do not constitute an agreement to provide services.

Zinez reserves the right to refuse service to any prospective client at its sole discretion. Service availability, pricing, and scope are subject to change at any time without notice.

3. Intellectual Property

All content on this Website, including text, graphics, logos, templates, and documentation, is the property of Zinez LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Website content without prior written permission from Zinez.

Zinez's proprietary frameworks, templates, methodologies, and SOPs are trade secrets and confidential business information. Unauthorized use constitutes misappropriation.

4. Limitation of Liability

To the maximum extent permitted by law, Zinez LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of this Website or our services. Zinez's total liability for any claim arising from use of this Website shall not exceed USD $100. Zinez does not guarantee specific business outcomes from the use of any service or deliverable.

5. Disclaimer of Warranties

This Website and all content are provided "as is" without warranties of any kind, express or implied. Zinez does not warrant that the Website will be error-free, uninterrupted, or free of harmful components.

6. User Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Website
• Scrape or reproduce Website content without permission
• Submit false or fraudulent information through any form
• Engage in conduct that disrupts or damages the Website

7. Privacy

Zinez's collection and use of personal information is governed by our Privacy Policy, incorporated herein by reference.

8. SMS Terms

By opting in, you agree to receive text messages from Zinez LLC related to your inquiries, appointments, and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; you will receive one confirmation message and no further texts. Reply HELP for assistance or contact us at info@zinezhq.com. Carriers are not liable for delayed or undelivered messages.

You agree to receive information messages (appointment reminders, account notifications, etc.) from Zinez LLC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at patrice@zinezhq.com. You can opt out at any time by replying STOP.

9. Third-Party Links

The Website may contain links to third-party websites. Zinez is not responsible for the content, privacy practices, or accuracy of any third-party website.

10. Dispute Resolution

Any dispute arising from these Terms or use of this Website shall be resolved by binding arbitration under AAA rules in Arizona or virtually. The prevailing party recovers attorney's fees and costs.

11. Governing Law

These Terms are governed by the laws of the State of Arizona, USA.

12. Changes to Terms

Zinez reserves the right to update these Terms at any time. Changes are effective immediately upon posting. Continued use of the Website constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at legal@zinezhq.com or through the contact form.